REFUND & RETURNS POLICY
Returns & Cancellations
At vet Supply Hub, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, you may request a return within 30 days of the invoice date. To initiate a return, please email us at sales@vetsupplyhub.com to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA will not be accepted. Returned items must be in original, undamaged, and resalable condition, with all packaging, manuals, and accessories intact. A 20% restocking fee applies to all approved returns. Please note that vaccines, iced items, syringes, needles, and prescription medications are non-returnable. Shipping charges (initial and return) are non-refundable, unless the return is due to our error. If your return causes the final invoice to fall below the $79 minimum for free shipping, standard shipping fees will apply. We recommend using a trackable shipping method and secure packaging. vet Supply Hub is not responsible for lost or damaged return shipments. Please allow up to 7 business days for inspection and processing once your return is received. Send all authorized returns to us Vet Supply Hub.
Order Cancellations
Orders may be cancelled by emailing sales@vetsupplyhub.com as soon as possible. A 10% cancellation fee applies. Email cancellations are not guaranteed to be processed in time. If your order has already shipped, it will require an RMA to be returned.
Refused or Unclaimed Deliveries
Refused or unclaimed packages will be refunded minus shipping and a 20% restocking fee once inspected. Items must be returned in acceptable condition. Vaccines and prescription items cannot be refunded.
Damaged or Incorrect Shipments
If your package arrives damaged or contains incorrect items, please report it within 48 hours of delivery by emailing sales@vetsupplyhub.com. Keep all packaging materials until further instructions are provided thanks.